FAQ
Frequently Asked Questions
About The Products
What makes Ashthera different from regular skincare?
Our formulas are built around a calcium-active complex that targets the underlying structure of the skin — not just the surface. The result: firmer, smoother, more youthful-looking skin you can actually see in the mirror, not just feel in marketing language.
Is Ashthera suitable for sensitive skin?
Yes. Every formula is tolerance-tested, fragrance-light, and free from parabens, sulfates, and harsh fillers. If you have a known sensitivity, we recommend a 24-hour patch test on the inner arm first.
Is Ashthera cruelty-free?
Always. We never test on animals, and we work only with suppliers who share that standard.
How long until I see results?
Most customers notice softer, more hydrated skin within the first 7 days. Visible firming and brightening typically appear between weeks 3 and 6 of consistent daily use.
Shipping & Delivery
Do you offer free shipping?
Yes. All orders over $75 ship free across the US. Standard orders ship within 1–2 business days.
How long does delivery take?
Standard delivery: 3–6 business days. Express options are available at checkout.
Do you ship internationally?
Yes, to select countries. Shipping fees and delivery times are shown at checkout based on your destination.
How do I track my order?
You’ll receive a confirmation email with a tracking link as soon as your order leaves our warehouse.
Returns & Guarantee
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not visibly happy with your results, contact our care team for a refund or replacement.
Can I return an opened product?
Yes — we encourage you to actually try it. Our guarantee covers gently used products within 30 days of delivery.
Orders & Account
Can I edit or cancel my order?
If your order hasn’t shipped yet, email us within 2 hours of placing it and we’ll do our best to update or cancel it.
I have another question.
Reach our concierge team anytime at our Contact page. We typically reply within 24 hours.